Privacy Policy

At Nexa Labs ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexalabshq.com (the "Site") or engage with our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Contact us through our contact forms or email
Apply for a position through our careers page
Subscribe to our newsletter or marketing communications
Request information about our services
Participate in surveys or provide feedback

This information may include:

Name and contact information (email address, phone number)
Company name and job title
Resume/CV and professional background (for job applicants)
Any other information you choose to provide

1.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and usage, including:

Device information (browser type, operating system, device type)
IP address and location data (country, region, city)
Pages visited and time spent on each page
Referring website addresses
Date and time of your visit

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These technologies help us:

Remember your preferences and settings
Understand how you use our Site
Improve our services and user experience
Deliver relevant content and advertisements

You can control cookie settings through your browser. However, disabling cookies may limit your ability to use certain features of our Site.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Respond to your inquiries and fulfill your requests
Process job applications and conduct recruitment activities
Send you technical notices, updates, and support messages
Communicate with you about our services, offers, and events
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues or fraudulent activities
Comply with legal obligations and enforce our terms and policies
Protect the rights, property, and safety of Nexa Labs, our clients, and others

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Protection of Rights

We may disclose your information to protect and defend the rights, property, or safety of Nexa Labs, our users, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection and privacy
Secure data storage and backup procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the retention period, we consider:

The nature and sensitivity of the information
The purposes for which we process the information
Applicable legal requirements
Statute of limitations periods

6. Your Rights and Choices

6.1 Access and Update

You have the right to access and update your personal information. You may request a copy of the information we hold about you and ask us to correct any inaccuracies.

6.2 Deletion

You may request that we delete your personal information, subject to certain exceptions such as compliance with legal obligations.

6.3 Opt-Out

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

6.4 Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want your online activities tracked. Our Site does not currently respond to Do Not Track signals.

7. Children's Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. By using our Site and services, you consent to the transfer of your information to other countries.

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our Site after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Nexa Labs

Email: privacy@nexalabshq.com

Phone: +233 245 350 091

Address: Accra, Ghana

Website: nexalabshq.com

12. Your Consent

By using our Site and services, you consent to our Privacy Policy and agree to its terms. If you do not agree to this policy, please do not use our Site or services.